A process is the method used to accomplish a particular business objective. Technology can be used to accelerate a good process forward, or to accelerate a bad process into utter confusion. As a result, a clear understanding of the business processes in place within your business, their correctness, and how they can be accelerated to give you a business advantage is an essential part of any development project. The reason why many projects fail is because they do not take people and processes into account.
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